COVID road to recovery
As we all know Covid-19 has had a devastating humanitarian impact, and created a huge impact on business models globally.
The road to recovery is the ‘New Normal’ as we await science to take its course with high hopes that this will be by 2021. In the meantime, Public Health England is being replaced by a new merged offering to offer direction in infection control and increased guidance.
Few businesses can survive without a healthy and motivated workforce, thus it is imperative that care businesses continue to invest in health and well being to protect their workforce as well as their service users.
Whilst a blend of home and office working may become the norm for general businesses the care sector will continue to adapt to looking after people with physical and mental needs thus financial budgets and cashflows will need to be agile to react to increased expenditure in PPE, training and property.
Automation and digital
Automation and the digital world is experiencing an acceleration due to the pandemic, but the human skills of care cannot be mimicked by IT, although robotics may take over some tasks in the future.
The care sector
Care providers of today need to be resilient, adaptable, empathetic and creative with critical thinking a vital part of this. Part of being an expert in the care sector encompasses all these areas and a professional ‘listening’ ear goes a long way.
Care as a profession is now at the forefront of the nation and providers will need to capitalise on this emotion, increasing their training offering to existing and new carers, ensuring well being of their teams a major part of their offering.
Instilling confidence will result in a return to higher care home occupancy, a growth in the care at home and supported living market and help businesses rebuild from the pandemic.
Indeed as we approach the end of the BREXIT transitional period, (there, I said it!), carer recruitment and retention need to look forward to a consistent and sustainable offering.
Keeping in touch with regular guidance from care associations and Skills for Care are excellent resources, and having a training champion in a provider’s business will be vital evidence to demonstrate your investment in people. This in turn should reduce whistle blowing episodes which have proved to instigate some investigations by CQC during the pandemic height.