Buying a home is one of the most significant financial decisions you’ll ever have to make, Albert Goodman’s dedicated mortgage experts have a wealth of experience in mortgage lending and are here to help build the perfect mortgage solution for you, brick by brick.

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Meet the experts

You'll find our team dotted across the South West, experts in everything from tax to technology. We build long-lasting relationships with our clients, drawing on our insights and experience.

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Lorraine Balcombe

Mortgage and Insurance Consultant

Our Promises To You

1. We Believe In Good Surprises

For everything else, we believe you should always be kept in the loop. That’s why we guarantee you will never receive any nasty surprises from us.

No surprise billing, we’ll set out our costs in advance, and if anything changes, we’ll contact you and let you know before receive your bill
Once your initial fee is paid, you can pay in a way that spreads your fees with us
We’ll keep in touch and keep you updated, but only through your method of choice, whether it’s phone, email or carrier pigeon

2. We’ll Be There

We know, you’re at work, when we’re at work. That’s why we don’t stick to the rigidity of the 9-5. Pick the time and place that suits you, and we’ll be there.

To come to your place of business, if it suits you better
The ability to book a meeting with your Albert Goodman expert in one click
To open late once a week

3. There’s Nothing Worse Than Waiting

With a demanding business, your time is precious and waiting in for a phone call or a reply to your email can be very inconvenient.

We will always respond to a query from you by the end of the next working day, even if your main point of contact is away
We will agree a completion date in advance for our services, and if anything unexpected arises which may cause a delay, we’ll let you know
If we miss the date as a result of our actions, we will not charge you for any additional hours

If you feel the Financial Planning department has not reached your expectations with these promises, please contact us by emailing promises@albertgoodman.co.uk.