IT Support Apprentice

IT Support Apprentice

The role

An exciting apprenticeship opportunity has arisen within our IT Team in Taunton. This busy team provide support across our five Albert Goodman offices. The position is based in Taunton, however may involve travel to other sites.

You will be supporting with all aspects of our IT service, from assisting other teams at the helpdesk, through to desk rollouts and new implementations. You will support Windows, Azure, and Office 365 as well as a range of sector specific applications from a centralised data centre. Training will be given on the specifics of the position, including professional Microsoft training and examinations.

Alongside completing your day to day role, you will be studying for a Level 3 ICT apprenticeship through Bridgwater & Taunton College, starting this in January 2025. You can read out more about the apprenticeship here.

Your responsibilities will include:

• Troubleshooting individual desktop and system problems, diagnosing and solving hardware/software incidents
• Assisting with incident and problem management impacting multiple users
• Providing exceptional service support to the firm and third parties
• Contributing to policies, processes and procedures
• Installing, maintaining and supporting new applications
• Working to service level agreements
• Prioritising and managing several open cases and mini projects at one time
• Keeping up to date with advancements in technology
• Conducting reviews of services, application delivery, patching and anti-virus

What we need from you

This is a trainee position and we understand that you won’t have a large amount of experience in this field. Ideally, we are looking for somebody with customer service experience in any environment, who will embrace our values of being collaborative, trustworthy, progressive and impactful.

The essential skills are:

• Experience of using technology and a passion for this area!
• Problem solving skills
• Great attitude and enthusiasm to support our people

What we can give you in return

We offer a fantastic place to work with a competitive and flexible benefits package. This includes:

• A minimum of 25 days holiday which increases with length of service. Plus the option to buy and sell holiday
• An annual salary review
• Hybrid working
• Payment of any professional subscriptions relevant to your role
• Group pension scheme
• Life assurance, which includes access to a smart health app
• An employee assistance programme for you and your family
• One volunteering day per year
• Cinema society discounts
• GymFlex discounts
• Open plan offices
• Bupa health and cash plans available
• Electric car and cycle to work schemes

About AG

Albert Goodman is a firm of Chartered Accountants, Tax Consultants and Financial Planners, providing high-quality advice to over 5000 local and national businesses and individuals.

We are friendly, fair and forward thinking with a can-do attitude. We collaborate to achieve, and pride ourselves on being trustworthy, progressive and impactful.

Our people are vital to our continued success and we are always looking to train and develop individuals who could be our future Partners and leaders.

Albert Goodman are committed to encouraging equality, diversity and inclusion amongst our people. We are an equal opportunities employer, and offer an environment where candidates and colleagues feel valued. We ensure that no applicant or employee receives less favourable treatment on the grounds of age, race, religion or belief, disability, gender reassignment, marital status, pregnancy, sex or sexual orientation. We welcome applicants who can bring new perspectives and experiences, that not only help drive our business forward but make this an exciting firm to be part of.

What sets us apart

A career at Albert Goodman can be a varied and rewarding one. We embrace future change and development. By hiring from within and investing in a range of training programmes, we give you the chance to develop and evolve your career, no matter which route you want to take.

We form inclusive relationships that deliver. We celebrate difference and empower people to bring new ideas, solutions, and perspectives.

We make a positive difference to those with whom we work, as well as in our communities and the environment, and were immensely proud to have secured B Corp status in 2023.

We were named the Best Companies number one accountancy firm to work for in the UK in 2022, as well as an “Outstanding Place to Work” and a top 20 employer in the South West!