Managed Services

End-to-end support designed around your business needs

Outsourcing technology support needn’t cost the earth. In fact, when you weigh up the costs of employing a professional in-house or buying in individual components, partial or full outsourcing is likely to offer significant cost savings. Many South West SME clients have found this to be the case.

Our managed services can be aligned to your commercial needs. If a ‘light touch’ standard package doesn’t fit the bill, we’ll create a flexible support package to suit. Your first assessment is free. This determines the exact mix of services that will work for your unique requirements. Management and reporting tools and proactive server monitoring are generally included as standard, pre-empting issues before they become service affecting.

Security spot checks

Are you alert to developments in EU directives like Data Protection and the Cyber Security Strategy? With mandatory reporting of security breaches on the EU horizon, our team can help you to understand, develop and deploy a digital defence that is efficient and fit for future purpose.

As well as advising on legislative developments, we offer:

  • Proactive Server Monitoring – using state of the art automated systems to proactively check your systems every five or fifteen minutes and nip problems, like security vulnerabilities or email viruses in the bud.
  • Onsite visits – enabling engineers to thoroughly test the usability of your systems and prepare status reports to document findings and work carried out.
  • Monthly usage reports – showing how people are using the system and identifying any potential areas of concern, for example use of social media.
  • Engineers on permanent standby – for fully outsourced IT support.

Albert Goodman IT Solutions is a Microsoft Certified Partner

This means our consultants are considered reliable, highly skilled, with credible industry experience.

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