Helpdesk

Maintain business continuity with 24/7 support

It’s a fast paced world out there. Businesses today are rarely 9-5 operations. Even those that work traditional office hours need assurance that overnight orders haven’t ended up in the ‘blue nowhere’ and IT issues won’t eat into precious employee productivity. That’s where Albert Goodman IT Solutions really adds value.

For our clients, helpdesk is more than a break/fix solution.  As well as providing peace of mind, our offering can lower operational costs without sacrificing data integrity or technology downtime. Of course, being a helpdesk, our dedicated UK-based engineers are always there to speedily resolve issues whenever you need us – 24 hours a day, 7 days a week.

We speak your language, not complex computer linguistics

We use an efficient ticketing and CRM system, so you won’t be kept hanging on for answers to business-critical hardware and software issues. All service calls are monitored to gauge service satisfaction. Feedback verifies that clients appreciate our ability to resolve IT problems fast by not overcomplicating matters. In particular, clients like that we:

  • Provide clear instructions and fix network faults remotely or via telephone, without an onsite visit – any problems that cannot be rectified this way are immediately passed to an attending engineer
  • Identify the underlying problem and explain step-by-step how we fixed it, so should a similar issue arise the business knows what to do
  • Tap into industry best practice to provide quick answers, without asking complex technical questions.

Instant remote support

Need to fix an IT issue fast? Our engineers can connect remotely to your PC in minutes.

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